Shipping policy

Order Processing & Delivery

Elite Dancer holds selected stock in Australia and also sources items through regular orders from our UK suppliers. Availability and dispatch timing depend on your chosen style, size, fitting and heel combination.

Items held in Australia

We aim to process available-stock orders within 3 business days after payment clears. Processing time is separate from carrier delivery time.

Items sourced from the UK

Items that need to be sourced from the UK require additional time before we can dispatch them to you. We normally place UK supplier orders weekly. Timing depends on supplier availability, when your order falls within that cycle, public holidays and international transport or customs delays. Contact us for current availability and an estimated timeframe for your selected item before purchasing.

Any product-specific or supplier lead time disclosed before purchase applies to that item. Timeframes are estimates, not guaranteed arrival dates.

Delivery services

Australian orders are generally sent by Australia Post. Another suitable carrier may be used for larger orders. Shipping charges are shown at checkout or agreed before the order is accepted. Standard or Express shipping selected at checkout applies to delivery after we dispatch your order; it does not shorten UK sourcing or stock-waiting time. Delivery time varies by destination and carrier.

Need your order for an event?

If you need an order for a competition, performance or other event, contact us before purchasing so we can check whether the timing is achievable for your selected item.

We will contact you if a significant dispatch delay occurs. Contact us about a missing or damaged delivery so we can investigate and provide any remedy required by law. Nothing in this policy limits your rights under applicable consumer law.